FAQ ♥

Thank you for choosing to shop small with Oaklee Mae! ♥

Here is a list of our most frequently asked questions and the answers to those questions.  If you still have questions after reading through this list, please feel free to emails us at customerservice@oakleemae.com

♥ What is the current order production time? 

Our current production time is about 6-7 business days + shipping time which takes about 4-5 business days in the United States for standard shipping. 

♥ Will my order arrive by Christmas? 

The last day that we will be accepting U.S. orders that are guaranteed to ship by the USPS Christmas deadline is Monday, November 27th so make sure you place your order on or before that date.

♥ Can I get my order rushed?  

We do have several rush order options available in the shipping options at checkout.  Choosing a rush order option will drop your order down to a 2-3 business day production time instead of 6-7 business day. 

♥ Can I customize this piece? 

All pieces in our shop can be customized with your own text as long as the text will fit in the space provided.  You can check out using the original listing and in the notes box at checkout, leave your personalization details and I will customize the piece as requested.  If you are unsure if your text will fit, please let me know and I will reply with an answer to your question as quickly as possible.

♥ Can I get a new custom design? 

Due to our current order volume we are not accepting any custom design orders at this time (different charm shapes, completely new layout of text on a piece, something you found and want made from a different shop etc).  You may personalize any existing design in our shop, but we won’t be accepting any new design requests until after the New Year.  I’m sorry for any inconvenience this may cause.