Policies

Our custom jewelry

Each of our custom jewelry pieces is created in our Richfield, Utah, USA studio.  They are hand stamped or engraved, assembled, and packaged by us! We use only high quality materials that will last for many years with proper care. Each hand stamped piece is hand hammered into the metal, letter-by-letter. Spacing and depth of letters may vary slightly. Don't look at these as imperfections, the small differences simply add to the individuality of each piece. 

 

Production time

Our current production time is 3 business days + shipping. Standard shipping without upgrades usually takes about 4-5 business days to the United States. We do offer the option for rush orders on a dropdown menu on each listing.  Please only select the rush order option on one piece to avoid multiple charges. 

 

International Orders

Please be aware that some International shipments may take as long as 5-6 weeks for delivery because of customs delays.  Duty fees or additional country-specific fees are always the responsibility of the buyer, and we would recommend researching these fees before buying.

 

Order cancellations

We only accept order cancellations if the order has not been started on.  Due to our production process we begin certain parts of each order almost immediately after orders come through.  Cancellations will be grated at our digression. 

 

Returns

We do not accept returns on personalized items.  In the event that we have made a mistake on your order, please contact us via email at customerservice@oakleemae.com & we will take care of the problem asap.

 

Shipping

All items are shipped through the USPS.  We will provide a tracking number upon shipment of your order.  Unfortunately after a package leaves our studio we have no control over the time it takes to arrive.  If an item shows delivered and you have not received the item, please contact the USPS with your tracking number to see if they can locate your package before contacting us.  Most often they can help you find your package much faster than we can.  

 

Stainless steel jewelry care

Stainless steel is a very strong and beautiful metal that will never rust or tarnish. Pieces should be worn in a way that will minimize contact with other jewelry and abrasive surfaces to avoid scratching. 

If your jewelry piece includes a sterling silver plated birthstone crystal, it should be stored in a small ziplock bag away from high humidity areas such as the bathroom. Doing so will prevent the rim around the stones from tarnishing. If it does tarnish, polish with a soft cloth. 

Avoid cleaning your piece with jewelry cleaners, or scrubbing your piece, this may take the black out of the letters. The best thing we have found to clean the stainless steel jewelry is a damp then dry magic eraser (found in the cleaning section).  

Your piece is water resistant, but not waterproof, do not wear while showering, swimming or bathing.

 

Locket Care Instructions

To open your locket, carefully unscrew the face. The threads are tight so some resistance is normal when opening.  

Items inside of your locket are unattached and free moving so it is possible for your plate and charms to spin. To adjust the plate without opening, flick the side of the locket and the plate will spin to a normal position. Do not expose to water, your locket is water resistant, but not waterproof, do not wear while showering, swimming or bathing.

 

Mixed Metal Jewelry Care Instructions

Mixed metal and sterling silver jewelry tarnishes. This is a normal occurrence and with the proper care, it will not affect you wearing your new piece. Tarnishing can occur very quickly, especially if you live in humid climate.  

To prevent tarnishing, store your jewelry in a small zip lock page and avoid storing in the bathroom as moisture will accelerate tarnishing. Some lotions and perfumes may also accelerate tarnishing. Remember, your jewelry piece should be the last thing you put on in the morning and the first thing you take off.  

If tarnishing does occur, use the polishing pad included with your order to gently polish your jewelry piece. Be careful not to remove intentional oxidation that gives the piece its rustic look.

 

Warantee Period

All components of your necklace are under warranty for 45 days from the date of purchase. If jump rings loosens, crystals or other components are lost, or chains break from normal wear and tear during this timeline, they will be replaced free of charge. After the 45 day warranty period, there will be a minimal fee to replace broken/loosened components. Pieces sent back for repair will be inspected, polished and all components checked and tightened before being returned. 

 

Privacy Policy

You can find our privacy policies here.